Guide
Liftgate service for LTL freight
Liftgate service is when the carrier uses a hydraulic lift on the truck to load or unload freight because there is no dock, or the dock cannot be used. It is billed as an accessorial charge, in addition to the freight rate, under the carrier's rules tariff or your contract.
When a liftgate charge applies
Each carrier defines it in its own rules tariff. One carrier's tariff (XPO, Tariff CNWY 199, Item 218, effective May 18, 2026), for example:
- applies the charge when the carrier is required or asked to use its lifting equipment, or to load or unload by hand or other means because equipment is unavailable or impractical;
- applies it when dock issues force the carrier to use its own equipment or other means to move the goods between the trailer and the ground;
- leaves what counts as needing that equipment to the carrier's "reasonable discretion";
- performs the service only at safe locations accessible to the truck, and is not obliged to when suitable equipment is not available.
How the charge is calculated: an example
In that tariff, liftgate service costs $13.45 per 100 lb of actual weight, with a minimum of $259.00 and a maximum of $644.00 per shipment. Applied to three synthetic shipments:
| Weight | Per 100 lb × rate | Charge |
|---|---|---|
| 1,200 lb | 12 × $13.45 = $161.40 | $259.00 (minimum) |
| 3,000 lb | 30 × $13.45 = $403.50 | $403.50 |
| 6,000 lb | 60 × $13.45 = $807.00 | $644.00 (maximum) |
These are one carrier's published figures on one date. Your carrier's tariff or your negotiated rates may differ, and other charges can apply on top.
Who pays
The same tariff says the charge is ultimately paid by the party the service is performed for, but guaranteed by the shipper, and that a liftgate requested on the bill of lading is charged to the party paying the freight. Check your own agreement.
How to avoid an unexpected liftgate charge
- Ask the consignee before shipping whether it has a usable dock.
- If it does not, request liftgate service when you book and on the bill of lading, so it is in the quote.
- Note on the bill of lading if the delivery is also residential or limited access; those are separate charges. See residential and limited access delivery.
If a liftgate charge appears on the invoice
- Was liftgate service requested? Check the bill of lading and the booking.
- Was it performed? Ask for the delivery receipt or the driver's notes.
- Does the amount match your contract or the carrier's current tariff?
Then compare the invoice with the quote line by line with the LTL quote vs. invoice checker. See also LTL accessorial charges.
Sources
- Tariff CNWY 199-AK.2: Rules, Regulations, Rates and Charges for Accessorial Services (effective May 18, 2026). XPO Logistics Freight, Inc.. Accessed 2026-11-12.